Canon launches mobile app and 24×7 customer service on WhatsApp
Canon India has announced the launch of its new mobile applications, Canon Care and Mobile CMP, and WhatsApp services. The new apps aim to strengthen Canon’s end-to-end customer support. WhatsApp services have been introduced to assist customers with their queries. It will be available in English, Hindi , Tamil, Malayalam and Bengali languages. Canon India will provide 24×7 assistance to customers through the new apps and WhatsApp. Servicing both B2B and B2C customers, Canon Care app will provide printer users services such as booking a service request, purchase cartridge and extend warranty, locate nearest service centre and download software/drivers. They will also be able to track their request status and schedule an engineer visit if needed. Through Mobile CMP, Canon will be catering to the service requirements of B2B customers, by offering features like logging service call and view ticket history, toner request, view contract period, viewing machine life and request for contract renewal. Customers can also log service/toner requests and check for status on the existing queries. With 24×7 availability, customers can directly interact with Canon India through WhatsApp and get a prompt response for their queries/service requests. Canon Care and Mobile CMP provide aims to ensure seamless customer service. Customers will be able to register every Canon product on apps and will be able to see a step-by-step progress of their service tickets. Mobile CMP is now available to download from Google Play store and iOS App store while Canon Care is available on Google Play Store and will soon launch on App Store for iPhone users.